Refund policy

You can ask for a full refund within 7 days of buying a product, as long as you haven't downloaded any of its files. Our records show whether a file has been downloaded.

If a file is damaged, won't open with the software its product page lists, or is clearly different from its description, tell us as soon as you notice. We'll fix it or send you a working file; if we can't, we'll refund you in full — whenever you bought it.

If you were charged more than once for the same order, or your payment went through but the product never appeared in your Library, we'll refund the extra or missing amount in full.

If a payment failed but money still left your account, it was never received by us: your bank or Razorpay reverses it automatically, usually within 5–7 working days.

You can cancel a membership at any time from Account → Subscriptions. You keep access until the end of the month you've already paid for and won't be charged again. We don't refund a month that has already started, unless the membership didn't work or you were charged by mistake.

Email [email protected] from the address you bought with, including:

• your order number — it's in your receipt email and in Account → Orders;
• the product, and what went wrong.

We reply to every request within 48 hours.

Approved refunds go back to the payment method you used, through Razorpay. The money usually reaches your account within 5–7 working days, depending on your bank. Once a product is refunded, access to it ends and it leaves your Library.